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Dale Carnegie’s Golden Book
www.dalecarnegie.com

Principles from How to Win Friends and Influence People

Become a Friendlier Person
1. Don’t criticize, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in other people.
5. Smile.
6. Remember that a person’s name is to that person the sweetest and most important sound in any language.
7. Be a good listener. Encourage others to talk about themselves.
8. Talk in terms of the other person’s interests.
9. Make the other person feel important – and do it sincerely.
10. The only way to get the best of an argument is to avoid it.
11. Show respect for the other person’s opinion. Never say, “you’re wrong.”
12. If you are wrong, admit it quickly and emphatically.
13. Begin in a friendly way.
14. Get the other person saying, “yes, yes” immediately.
15. Let the other person do a great deal of the talking.
16. Let the other person feel that the idea is his or hers.
17. Try honestly to see things from the other person’s point of view.
18. Be sympathetic with the other person’s ideas and desires.
19. Appeal to the nobler motives.
20. Dramatize your ideas.
21. Throw down a challenge.
22. Begin with praise and honest appreciation.
23. Call attention to people’s mistakes indirectly.
24. Talk about your own mistakes before criticizing the other person.
25. Ask questions instead of giving direct orders.
26. Let the other person save face.
27. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
28. Give the other person a fine reputation to live up to.
29. Use encouragement. Make the fault seem easy to correct.
30. Make the other person happy about doing the thing you suggest.

Win People to Your Way of Thinking

Be a Leader

Principles from How to Stop Worrying and Start Living
Fundamental Principles for Overcoming Worry
1. Live in “day-tight compartments.”
2. How to face trouble:
   a. Ask yourself, “What is the worst that can possibly happen?”
   b. Prepare to accept the worst.
   c. Try to improve on the worst.
3. Remind yourself: there's an exorbitant price for worry in terms of your health.

Basic Techniques in Analyzing Worry
1. Get all the facts.
2. Weigh all the facts – then come to a decision.
3. Once a decision is reached, act!
4. Write out and answer the following questions:
   a. What is the problem?
   b. What are the causes of the problem?
   c. What are the possible solutions?
   d. What is the best possible solution?

Break the Worry Habit Before It Breaks You
1. Keep busy.
2. Don’t fuss about trifles.
3. Use the law of averages to outlaw your worries.
4. Cooperate with the inevitable.
5. Decide just how much anxiety a thing may be worth and refuse to give it more.
6. Don’t worry about the past.

Cultivate a Mental Attitude that will Bring You Peace and Happiness
1. Fill your mind with thoughts of peace, courage, health and hope.
2. Never try to get even with your enemies.
3. Expect ingratitude.
4. Count your blessings – not your troubles.
5. Do not imitate others.
6. Try to profit from your losses.
7. Create happiness for others.

The Perfect Way to Conquer Worry
1. Pray.

Don’t Worry about Criticism
1. Remember that unjust criticism is often a disguised compliment.
2. Do the very best you can.
3. Analyze your own mistakes and criticize yourself.

Prevent Fatigue and Worry and Keep Your Energy and Spirits High
1. Rest before you get tired.
2. Learn to relax at your work.
3. Protect your health and appearance by relaxing at home.
4. Apply these four good working habit s:
   a. Clear your desk of all papers except those relating to the immediate problem at hand.
   b. Do things in the order of their importance.
   c. When you face a problem, solve it then and there if you have the facts necessary to make a decision.
d. Learn to organize, deputize and supervise.
5. Put enthusiasm into your work.
6. Don’t worry about insomnia.

[ From a variety of sources...]

Points to working the Corporate Management Path:

SIGNIFICANT, high visibility lead job with excellent performance, or an acting management position.

A highly placed mentor/sponsor is definitely a significant first step.

Must demonstrate leadership, rather than perform a task.

Traits:

1. Native ability - Attitude - Professional conduct - Appearance
- Semi-workaholic that enjoys work and challenges

         task, kill it, and move on.
    .    There are too many more problems waiting to agonize over one
        of them
    .    Prioritize work well. Pick out the proper items to focus on, and
        get the job done.
    .    Take maximum advantage of when things are "clicking", hold
        steady when they aren't.
    .    Understand your unique skills and abilities, use them whenever
        opportunities arise.
    .    Never EVER say "It's not my job".
    .    Keep track of what you do, someone is sure to ask.
    .    Ignore the trash and ground clutter, or at the least don't let it
        inhibit you.

- Outstanding memory for details and ability to interrelate those
   details.

- Confident air without arrogance.
    .    Keep smiling, but not grinning
    .    Keep your weaknesses to yourself. If you don't point them out to
        others they will never see them.
     . Most successful people in business are interesting.
     . Write thank you notes.
     . Eliminate guilt: don't cheat on expense reports, taxes, benefits or
        colleagues.
     . Never complain; make survival look easy.
     . Keep you humor harmless and pure. People don't understand irony.

- Ability to interact easily with personnel at all levels.
   .   Tact: get people to do things for you because they want to, not
       because you are the boss
   .   Arbitrate: settle differences so that neither party is the apparent loser.
   .   Treat everyone with respect and dignity from the janitors to the pres.
       Don't patronize.
   .   Recognizing someone else's contributions will repay you doubly.
   .   Focused, inflappable in public:
   -   Rock of Gibraltar. Control external (and internal) emotions.
   .   Remain extremely objective ...personal feelings be damned.
   .   In a tough meeting: ask, "Raise your hand who's mad".
   -   Don't engage in local gossip
   .   Nothing is often a clever thing to say, however: You should always say
       something nice after each meeting, class, or one on one. At the least:
       "Thanks for pointing that out, sir. I'll really work on that."
   .   Care about people and let it show - recognize their accomplishments
       (and pain). Visit "your people" every day.

Life, is ambiguous victories and nebulous defeats, claim them all as victories

    [Review this List Daily]

"A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects."